Mega Riches UK Account Fixes: Verification, Bonuses, Deposits and Login

A document upload screen stuck on “pending review” or a rejection note next to your ID photo is the most common sign that your identity check needs a closer look. Most players hit this because the file is unclear, expired or shows different details from the account.

Identity verification stuck or turned down

The player sees a pending status that never changes, or a rejected document with no clear reason attached.

• The photo is blurred, cropped or shows glare across the text.
• The document has expired or is a type the operator does not accept.
• The name, address or date of birth on the document differs from the account details.
• Only one side of a two-sided document was uploaded.
• A proof of address is older than the operator allows or is not in the player’s name.
• The account details were entered with a typing mistake.

1. Open your profile and compare every field with the document in your hand.
2. Fix any spelling difference in your name or address before uploading again.
3. Retake each photo in daylight on a flat surface, with all four corners visible.
4. Upload the front and the back when the document has two sides.
5. Choose a file format the upload form accepts, such as a photo or a scan.
6. Send the clearest copy you have, not a screenshot of a screenshot.
7. Submit the document that matches the address currently on your account.
8. Avoid editing the image with filters or cropping tools.
9. Wait for the review to finish before sending the same file again.
10. Remove old rejected files from the queue by re-uploading the corrected version.
11. Keep the original documents at hand in case a second copy is requested.
12. Do not open a second account to bypass a stuck check; that adds a new problem.
13. Use the same name on any payment method linked to the account.
14. Note the date you submitted each file so you can describe it to support.
15. Contact support when a rejection gives no reason or the pending status outlasts the review period shown on the page.

Welcome bonus and free spins missing

A player finishes registration or a first deposit and returns to the bonus screen, but the balance and spin counter stay at zero.

• The bonus was not selected or entered at the right point in the deposit flow.
• A bonus code was typed with a space, a capital or a wrong character.
• The deposit was made before the account was fully verified.
• The promotion had already ended or its allocation ran out.
• Another bonus was already active, so the new one could not attach.

1. Return to the bonus page and note the exact wording of the offer you wanted.
2. Check that the deposit was made after the bonus was attached to the account.
3. Retype the code slowly, with no spaces before or after it.
4. Confirm the offer applies to the game type you plan to play.
5. Close any other active bonus before claiming a new one.
6. Refresh the bonus screen in your phone browser to see the current status.
7. Look for a separate free spins counter; spins sometimes sit apart from cash.
8. Complete any open verification step that blocks bonus activation.
9. Play the qualifying game once and return to the bonus screen.
10. Write down the time of the deposit and the name of the offer.
11. Keep a screenshot of the claim confirmation if one appeared.
12. Avoid claiming a second offer in the hope it replaces the missing one.
13. Contact support with the offer name, the code and the deposit time when the bonus still does not appear after the claim window closes.

Deposit taken by the bank but absent from the balance

The bank statement shows the payment as completed, yet the casino balance looks unchanged after a refresh.

• The payment is still moving between the bank and the operator.
• The deposit went to an account that is not the one currently logged in.
• A required verification step is holding the funds.
• The payment was sent with a reference or detail the system could not match.
• The balance display is cached and has not refreshed yet.

1. Refresh the balance and log out, then back in through www.megariches-uk.uk to load current figures.
2. Check that you are signed in to the account you actually funded.
3. Note the exact amount and the time shown on the bank statement.
4. Look for the payment in the transaction history inside your account.
5. Check whether a pending verification step is listed on the account.
6. Confirm the payment reference matches what the deposit form requested.
7. Close and reopen your phone browser to clear a stale page.
8. Compare the currency on the statement with the currency of the account.
9. Wait for the payment window shown in the transaction history to pass.
10. Do not send the same deposit a second time while the first is unresolved.
11. Save a copy of the bank confirmation for support.
12. Contact support with the amount, time and reference when the payment is still missing after that window.

Login fails or the account locks after wrong attempts

The password field clears itself and an error appears, or a message says the account is temporarily locked.

• The password was typed with a wrong capital letter or a trailing space.
• An old password is saved in the browser’s autofill.
• Too many wrong attempts triggered a temporary lock.
• The account is flagged because a verification step is incomplete.
• The login is being attempted from a device or network the system does not recognise.

1. Type the password by hand instead of using autofill.
2. Turn off caps lock and check the keyboard language.
3. Remove any space at the start or end of the password field.
4. Use the password reset link sent to your registered email address.
5. Open the reset link in the same phone browser you use to play.
6. Choose a new password you have not used on this account before.
7. Sign out of all other sessions before trying again.
8. Wait out the temporary lock instead of repeating attempts.
9. Complete any open verification request shown after login.
10. Try a normal mobile connection instead of a public or shared network.
11. Clear the browser cache if the login page keeps reloading.
12. Contact support when the reset link does not arrive or the lock does not lift after the stated period.

Keep the name, address and date of birth on your account identical to your documents, and finish verification before your first deposit; that single habit prevents most stuck bonuses, missing deposits and locked logins.